Training & Certifications

CompTIA A+ Core 2 (220-1101)

Offered by CompTIA, CompTIA A+ Core 2 (220-1102) is the essential qualification for beginning a career in IT Support. In order to receive the CompTIA A+ certification, you must pass two exams: Core 1 (220-1101) and Core 2 (220-1102). The CompTIA A+ Core 2 (220-1101) training program offered by Multimatics is designed to help participants acquire the knowledge and skills required to conduct install, configure, and troubleshoot hardware issues in your organization. The training material is prepared based on CompTIA A+ Core 2 (220-1101) Exam Objectives Blueprint, accompanied by discussions and exercises to work on the questions.

Multimatics is an Authorized Training Partner for the CompTIA A+ program accredited by the CompTIA.

Program Objectives

At the end of the program, the participants will be able to :

  • Install, configure, and maintain computer equipment, mobile devices, and software for end users
  • Service components based on customer requirements
  • Understand networking basics and apply basic cybersecurity methods to mitigate threats
  • Properly and safely diagnose, resolve, and document common hardware and software issues
  • Apply troubleshooting skills and provide customer support using appropriate communication skills
  • Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments

Target Audience

This program is suitable for those considering a career in IT and computer-related fields.

Duration

This program is 5 days of intensive training class.

Method of Delivery

The program provided by Multimatics will be delivered through interactive presentation by professional instructor(s), group debriefs, individual and team exercises, behavior modelling and roleplays, one-to-one and group discussion, case studies, and projects.

Requirements

Have 12 months of hands-on experience in a help desk support technician, desktop support technician, or field service technician job role is recommended.

Examination Format

Participants will take CompTIA A+ Core 2 (220-1102) Exam which consists of 90 multiple choice and performance-based questions. They will be given 90 minutes to finish the exam. Participants who successfully passed the exam will be given an official CompTIA A+ certification from CompTIA.

Program Modules

Module 1 : Operating Systems
  1. Identify Basic Features of Microsoft Windows Editions
  2. Use the Appropriate Microsoft Command-Line Tool
  3. Use Features and Tools of the Microsoft Windows 10 Operating System (OS)
  4. Use the Appropriate Microsoft Windows 10 Control Panel Utility
  5. Use the Appropriate Windows Settings
  6. Configure Microsoft Windows Networking Features on a Client/Desktop
  7. Apply Application Installation and Configuration Concepts
  8. Explain Common OS Types and Their Purposes
  9. Perform OS Installations and Upgrades in a Diverse OS Environment
  10. Identify Common Features and Tools of the MacOS/Desktop OS
  11. Identify Common Features and Tools of the Linux Client/Desktop OS

Module 2 : Security

  1. Summarize Various Security Measures and Their Purposes
  2. Compare And Contrast Wireless Security Protocols and Authentication Methods
  3. Detect, Remove, And Prevent Malware Using the Appropriate Tools and Methods
  4. Explain Common Social-Engineering Attacks, Threats, and Vulnerabilities
  5. Manage And Configure Basic Security Settings in The Microsoft Windows OS
  6. Configure A Workstation to Meet Best Practices for Security
  7. Explain Common Methods for Securing Mobile and Embedded Devices
  8. Use Common Data Destruction and Disposal Methods
  9. Configure Appropriate Security Settings on Small Office/Home Office (SOHO) Wireless and Wired Networks
  10. Install And Configure Browsers and Relevant Security Settings

Module 3 : Troubleshooting Skills
  1. Troubleshoot Common Windows OS Problems
  2. Troubleshoot Common Personal Computer (PC) Security Issues
  3. Use Best Practice Procedures for Malware Removal
  4. Troubleshoot Common Mobile OS and Application Issues
  5. Troubleshoot Common Mobile OS and Application Security Issues

Module 4 : Operational Procedures
  1. Implement Best Practices Associated with Documentation and Support Systems Information Management
  2. Explain Basic Change-Management Best Practices
  3. Implement Workstation Backup and Recovery Methods
  4. Use Common Safety Procedures
  5. Summarize Environmental Impacts and Local Environmental Controls
  6. Explain The Importance of Prohibited Content/Activity and Privacy, Licensing, and Policy Concepts
  7. Use Proper Communication Techniques and Professionalism
  8. Identify The Basics of Scripting
  9. Use Remote Access Technologies
Scroll to Top