The ITIL® 4 Create, Deliver and Support (CDS) qualification is intended to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT enabled products and services, and relevant practices, methods and tools.
The ITIL® 4 Create, Deliver and Support examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL® 4 to the creation, delivery, and support of services, as described in the syllabus below, to be awarded the ITIL® 4 Create, Deliver and Support qualification. The ITIL® 4 Create, Deliver and Support qualification is one of the pre-requisites for the designation of ITIL® 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern, IT enabled services, teams and workflows.
By the end of the program, participants will be able to:
This program is a 4-day intensive training class.
The ITIL® Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities.
Participants who successfully passed the exam will be awarded with ITIL® Specialist: Create, Deliver and Support certification from AXELOS.
Understand the concepts and challenges relating to the following across the service value system:
Understand how to use a ‘shift-left’ approach
Know how to plan and manage resources in the service value system, including:
Understand the use and value of information and technology across the service value system, including:
Know how to use a value stream to design, develop and transition new services
Know how the following ITIL® practices contribute to a value stream for a new service, and the following references from the practice guidance:
Know how to use a value stream to provide user support
Know how the following ITIL® practices contribute to a value stream for user support, and the following references from the practice guidance:
Know how to co-ordinate, prioritize and structure work and activities to create, deliver and support services, including:
Understand the use and value of the following across the service value system:
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