ITIL® 4 Specialist: Create, Deliver and Support

Offered by AXELOS, ITIL® 4 Specialist: Create, Deliver, and Support (CDS) is intended to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT enabled products and services, and relevant practices, methods, and tools. The ITIL® 4 Specialist: Create, Deliver, and Support (CDS) training program offered by Multimatics is designed to help participants demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the syllabus below, to be awarded the ITIL 4 Create, Deliver and Support qualification. The training material is prepared based on the latest edition of ITIL® 4 Foundation exam outline, accompanied by discussions and exercises to work on the questions.

Multimatics is an Authorized Training Organization for the ITIL® 4 Specialist: Create, Deliver, and Support (CDS) training and certification program accredited by the PeopleCert.

Disclaimer: ITIL® is a registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Examination

Program Objectives

Program Modules

Understand the Key Concepts of Service Management

Understand How the ITIL Guiding Principles can Help an Organization Adopt and Adapt Service Management

Understand the Four Dimensions of Service Management

Understand the Purpose and Components of the ITIL Service Value System

Understand the Activities of The Service Value Chain, and How They Interconnect

Know the Purpose and Key Terms of 15 ITIL Practices

Understand 7 ITIL Practices

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Examination

Program Objectives

Program Modules

Understand the Key Concepts of Service Management

02Understand How the ITIL Guiding Principles can Help an Organization Adopt and Adapt Service Management

Understand How the ITIL Guiding Principles can Help an Organization Adopt and Adapt Service Management

03Understand the Four Dimensions of Service Management

Understand the Four Dimensions of Service Management

04Understand the Purpose and Components of the ITIL Service Value System

Understand the Purpose and Components of the ITIL Service Value System

05Understand the Activities of The Service Value Chain, and How They Interconnect

Understand the Activities of The Service Value Chain, and How They Interconnect

06Know the Purpose and Key Terms of 15 ITIL Practices

Know the Purpose and Key Terms of 15 ITIL Practices

07Understand 7 ITIL Practices

Understand 7 ITIL Practices

.css-13o7eu2{display:block;}Become a Certified Professional with Us!

Become a Certified
Professional with Us!