The ITIL® 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL® 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
The ITIL® 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL® 4 service management framework, as described in the syllabus below, to be awarded the ITIL® 4 Foundation qualification. The ITIL® 4 Foundation qualification is a prerequisite for the ITIL® 4 higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL® framework in context.
By the end of the program, participants will be able to understand:
This program is a 3-day intensive training class.
ITIL® 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL® 4 journey or people looking to update their existing ITIL® knowledge.
Participants who successfully passed the exam will be awarded with ITIL® 4 Foundation certification from AXELOS.
Recall the definition of:
Describe the key concepts of creating value with services:
Describe the key concepts of service relationships:
Describe the nature, use and interaction of the guiding principles
Explain the use of the guiding principles:
Describe the four dimensions of service management:
Describe the ITIL service value system
Describe the interconnected nature of the service value chain and how this supports value streams
Describe the purpose of each value chain activity:
Recall the purpose of the following ITIL® practices:
Explain the following ITIL® practices in detail, excluding how they fit within the service value chain:
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