&lt;p&gt;&lt;span style=&quot;font-size: 14px; color: rgb(35, 35, 35);&quot;&gt;This Driving Excellent Customer Service program covers the essential customer service techniques enabling you to identify your customer&#x27;s needs and provide a level of service that ensures loyalty and increases business. This program also covers essential customer service skills so staff can deliver world-class standards of service on a consistent basis. It is highly participative, trainer-led and features a variety of learning activities to help staff develop their skills and enhance their performance in the workplace.&lt;&#x2F;span&gt;&lt;&#x2F;p&gt;

This Driving Excellent Customer Service program covers the essential customer service techniques enabling you to identify your customer&amp;#x27;s needs and provide a level of service that ensures loyalty and increases business.

<ul><li>Introduction</li><li>Why are we are ?</li><li>Your experience of customer service strategies</li></ul>

The customer experience

<p>This section addresses the procurement and delivery of goods and services, management of the relationship with supply chain partners, and management of reverse logistics.</p><ul><li>your organization's offer to customers</li><li>Unique selling point</li><li>Are you the expert</li><li>Making and delivering the promise</li></ul>

What do you have to offer?

<p>This section addresses measuring, analyzing, and improving the supply chain. Managing supply chain risk, international standards and regulatory compliance, and sustainable best practices are also covered.</p><ul><li>Know your customer</li><li>Meeting, managing and exceeding customer expectations</li><li>The expectations of your customers</li><li>A great experience for everyone</li><li>Step in the customer service process</li><li>Compliance, security, and regulatory concerns</li><li>Customer Loyalty</li><li>Who's after my customer</li></ul>

Understanding your customers

<ul><li>What is service excellence?</li><li>Creating a positive first impression</li><li>Wowing the customer</li><li>Choosing your behavior</li><li>Internal customers</li><li>Working as an effective team</li><li>Legislation, policies, procedures and standards</li></ul>

Providing Service Excellence

Connecting with Customers

<ul><li>Customer Dissatisfication</li><li>Handling a Complaint</li><li>Service Recovery</li><li>The Value of Customer Feedback</li></ul>

Dealing With Challenging Situations

<ul><li>Option for Boosting Business</li><li>Acting as an Ambassador</li><li>Building your Brand</li></ul>

Promoting Your Organization

<ul><li>Reviewing your Performance</li><li>Planning for Service Improvement</li><li>Building your Brand</li></ul>

Driving Excellent Customer Service

Program Objectives

Program Modules

Driving Excellent Customer Service

Program Objectives

Program Modules

02What do you have to offer?

03Understanding your customers

04Providing Service Excellence

05Connecting with Customers

06Dealing With Challenging Situations

07Promoting Your Organization

08Improving your Customer Service