Digial Transformation Journey

This module discusses about taking decisions based on the business environment of the company. Participants will learn about Cynefin Framework containing 4 (four) business environments, namely: simple, complicated, complex, and chaos. In addition, this module also discusses about the disruptive era.

1.1 Learning Outcomes

After learning this module, participants will be able to:

• Understand about the Cynefin Framework
• Take precise decisions based on the 4 (four) business environments
• Understand about the disruptive era and take advantages from it
• Understand that the way of thinking and the way of working hours must be tailored to the current era in the business world.

This module discusses about digital transformation framework which serves as a guideline on how companies move through significant changes due to the current evolving business situations. This module will elaborate the use of digital transformation framework for a clear action plan and benchmark during your digital transformation journey to become a digital enterprise..

2.1 Learning Outcomes

After learning this module, participants will be able to:

• Understand the 5 (five) domains and 15 (fifteen) sub domains in the Digital Transformation Framework
• Understand that digital transformation is not merely about purchasing or presenting technology in business, but it is also about the people and processes related to the digital transformation
• Improve the digital transformation maturity by focusing on customer, business agility, innovation, emerging technology, and digital vision.

Customer is one of the main objectives on why companies should transform into a digital enterprise. This module gives better and deeper comprehension of the importance in understanding customer behaviours with a data-driven culture.

3.1 Learning Outcomes

After learning this module, participants will be able to:

• Understand the current customer behaviours;
• Understand the importance of data-driven culture in designing strategies related to customers
• Understand customer life cycle and develop a data-driven customer relationship management
• Apply relevant customer data analytics to identify customer needs
• Communicate the business value of customer data analytics.

To undergo digital transformation successfully, companies should adapt their operating model. The era of digital force companies to possess agile way of thinking and agile way of working so that they can be flexible and able to adapt and innovate fast. Therefore, this module discusses about the new ways of thinking and working with agility to keep up with dynamic changes, complete work faster, and optimize workflow.

4.1 Learning Outcomes

After learning this module, participants will be able to:

• Understand the new way of thinking and way of working with agility
• Understand about how to respond to dynamic and fast changes
• Acquire the problem-solving ability
• Understand about agile mindset, agile value, and agile principles
• Implement agility into business processes.

In this dynamic digital era, companies should be able to create innovation that suitable with the updated market trends. This module discusses about disruptive innovation and how companies can benefit from it. Disruptive innovations are not about making good products better; rather they are innovations that make products and services fit to the current market demands in digital era.

5.1 Learning Outcomes

After learning this module, participants will be able to:

• Acquire innovation culture, creative, and problem solving skills
• Understand about disruptive innovation and its benefits and potential impacts
• Assess the risk and rewards of different levels of disruptive innovation
• Create and develop a culture of disruptive innovation based on the company’s situation and conditions