Optimize IT Quality Services

Every organization aims to have excellent customers’ satisfaction. In this digital era, IT holds an important role in realizing the excellent service for customer. Management expects IT can deliver the best experience for customers in order to have their trust and uphold the reputation. IT Service Management (ITSM) helps organization and its business to maintain the end-to-end services, satisfying not only customers but also stakeholders. ITSM takes part in managing processes, people, and technology used for service and operation of an organization.

How Far Your IT Service Deliver Impact?

Adopting the Right Process and Shifting Focus to Customer Needs in Your IT Services Be Excellent in Digital Transformation with our ITSM best practices and consultancies

ISO/IEC 20000 Implementation & Certification

Help your organization to improve IT services and demonstrate an ability to meet customer requirements. It also gives your organization a competitive advantage, as it demonstrates your reliability and high quality of service.

IT Service Management Implementation

Ensuring IT end-to-end services to meet business goals is the main objective of an ITSM. To implement a successful ITSM, organization needs to have a strong foundation of People, Process, Product, & Partner.

IT Service Management Maturity Assessment

Already implement ITSM within your organization? Then it is best to assess your ITSM maturity level in order to get know where your organization stands at the moment, to measure the current effectiveness of your IT organization, and figuring out what capabilities they need to acquire next in order to improve their performance.

Implementasi ISO/IEC 20000 | Jasa Raharja

Product and System Development for MyIM3 Tech Stream | Indosat Oredoo