The ITIL® 4 Managing Professional transition is designed to allow ITIL® v3 holders who have already invested to easily transition to ITIL® 4. It is a stream that comprises 3 specialist modules divided into Create Deliver & Support, Drive Stakeholder Value, and High Velocity IT, as well as 1 strategist module namely Direct, Plan & Improve that will be discussed in this article.
The Benefits of ITIL® 4 Specialist: Create, Deliver, & Support
ITIL® 4 Specialist: Create, Deliver, & Support (CDS) provides an understanding of service quality and improvement methods that enables organization to deliver innovative yet reliable tech-enabled services to customers in an increasingly competitive market.
Organization and professionals who adapt the CDS would likely generate a higher level of professionalism along with a more integrated approach to create and deliver products and services. CDS could also develop organization ability to move more quickly into the new world of service management, since it provides a guidance of what organizations need to know and the tools to practice it.
Understand the ITIL® 4 Specialist: Drive Stakeholder Value
The core concept of ITIL® 4 is the co-creation of value. In this context, ITIL® 4 Specialist Drive Stakeholder Value (DSV) revolves around all types of interaction and engagement between a service provider and their customers, users, suppliers, and partners. It focuses to convert demand into value through IT enabled services and develop professionals' capabilities to drive stakeholder value.
ITIL® 4 DSV ensures a high satisfaction level by seeing that customer experiences are equally important to the outcome when customers using a service. It also encourages human-centred design for designing services and also using customer experience (CX) and user experience (UX) designs to optimize customer experience. Lastly, to drive stakeholder value, ITIL® 4 DSV states that good communication between a service provider and stakeholder is important in order to provide better services, as well as to drive and co-create the value.
Keep Going with ITIL® 4 Specialist: High-Velocity IT
In the era of digital, customers expect high-quality products and services to be delivered rapidly. To become a successful digital organization, it is crucial to figure out how to fulfil these customer needs with a high-velocity culture. ITIL® 4 Specialist: High-Velocity IT (HVIT) focuses on digital transformation as well as focuses on the rapid delivery of products and services while performing high velocity environments to gain the maximum value.
In order to support the culture that will enable High-Velocity IT, organizations should evolve the way they think and operate by defining and fulfilling their mission and objectives (purpose), ensuring a productive, safe, and stress-free environment for their employees (people), and enabling high performance in a constantly changing circumstances (progress).
Key Concept of ITIL® 4 Strategist: Direct, Plan, and Improve
Service management promotes a service mindset in which organization work to co-create value with customers through a specific processes and tools, and efforts to enhance human skills. Direct, Plan, and Improve focuses on the core competencies that shall be developed and applied by leaders and employees should throughout the service management.
Direction helps organization create an action plan. Once people in organization understand what need to achieve, they can take ownership of their work and manage themselves in order to meet those objectives. After that, it is important to create a plan if the objective has been identified. Plan helps organization improve coordination among teams and avoid waste and reduce risk along with enabling efficient achievement of agreed objectives. Lastly, organization should also put improvement as its central focus. The improvement could imply on organization service performance, profitability, or adoption.
Conclusion
ITIL® 4 Managing Professional has been created for IT practitioners who work within technology and digital teams across businesses. It provides practical and technical knowledge about how to run successful IT-enabled services, teams, and workflows in organization.
Reference:
AXELOS. (2020). ITIL 4 Specialist: Create, Deliver and Support (CDS) in 1,000. London: AXELOS.
AXELOS. (2020). ITIL 4: Drive Stakeholder Value (DSV) in 1,000. London: AXELOS.
AXELOS. (2020). ITIL 4: High-Velocity IT (HVIT) in 1,000. London: AXELOS.
AXELOS. (2020). ITIL 4: Direct, Plan, and Improve (DPI) in 1,000. London: AXELOS.
PeopleCert. ITIL® 4 Specialist Create, Deliver and Support. Retrieved From: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-create-deliver-and-support-2693
