Multimatics Insight

Managing Changes with ITIL® Change Enablement Strategies

ITIL Change Enablement Strategies

The absence of change enablement strategies can hinder the organizations’ ability to adapt to today's evolving business needs. Organizations may risk reputational damage and financial losses. This is why implementing ITIL® Change Enablement is crucial for organizations

Check out our ITSM training programs like ITIL® 4 Foundation, ITIL® Create, Deliver and Support (CDS) , and many more!

ITIL® Change Enablement Strategies

Change Enablement is one of the processes within the ITIL® framework that focuses on managing changes in a structured and efficient manner. It is designed to ensure that changes to the IT infrastructure are planned, approved, implemented, and reviewed in a way that minimizes risks and disruptions to services.

There are 2 key components of ITIL® Change Management: Request for Change (RFC) and Change Advisory Board (CAB).

  1. RFC: The process typically starts with the submission of a Request for Change, outlining the details of the proposed change, including its scope, impact, and the reason for the change.
  2. CAB: It is a group of stakeholders responsible for assessing and approving or rejecting changes, including representatives from different areas of the business, ensuring that various perspectives are considered.

4 Key Activities in ITIL® Change Enablement Strategies

To successfully implement the ITIL® Change Enablement Strategies, there are 4 key activities that need to be done throughout the implementation.

  1. Change Evaluation

    Before a change is implemented, it undergoes an evaluation to assess its potential impact on services and infrastructure. This involves risk analysis, cost-benefit analysis, and consideration of potential alternatives.

  2. Authorization and Planning

    Once a change is evaluated, it needs formal approval before implementation. This involves planning the implementation details, including timelines, resources, and rollback plans.

  3. Change Implementation

    The change is implemented according to the approved plan. During this phase, the Change Enablement process ensures that the change is executed in a controlled and monitored manner.

  4. Post-implementation Review

    After the change is implemented, a review is conducted to assess whether the change met its objectives and to identify any issues that need to be addressed.

5 Key Success Factors

The absence of Change Enablement strategies can hinder the organization's ability to adapt to evolving business needs. To ensure its success implementation, these 5 key success factors should be focused on!

  1. Executive Support and Leadership

    Successful implementation of ITIL Change Enablement requires strong support from executive leadership to ensure that the necessary resources, including time and budget, are allocated to the process.

  2. Clearly Defined Roles and Responsibilities

    Establishing and communicating clear roles for Change Managers, Change Advisory Board (CAB) members, and other stakeholders is essential for effective decision-making and accountability.

  3. Comprehensive Training and Awareness

    Providing training to staff and stakeholders on the ITIL Change Enablement process fosters a common understanding and ensures that everyone involved is aware of their roles and responsibilities.

  4. Integrated Communication Channels

    Establishing effective communication channels between IT teams, business units, and the CAB is crucial for timely information exchange, decision-making, and addressing concerns throughout the change lifecycle.

  5. Continuous Improvement and Learning

    Building a culture of continuous improvement involves regularly reviewing and learning from the outcomes of implemented changes. This feedback loop helps refine the Change Enablement process over time, adapting it to the organization's evolving needs.

To Sum Up…

Overall, the implementation of ITIL Change Enablement strategies is crucial for organizations seeking to manage changes in a controlled and systematic way, ensuring the stability, reliability, and continued improvement of their IT services. If an organization fails to implement ITIL Change Enablement strategies, it may experience several negative consequences related to its IT service management and overall business.


Atlassian. (n.d.). What is IT change management? Definition, benefits and types. https://www.atlassian.com/itsm/change-management

Kempter, S. (n.d.). Change Management | IT Process Wiki. IT Process Wiki - the ITIL® Wiki. https://wiki.en.it-processmaps.com/index.php/Change_Management

Malik, P. (2023). ITIL Change Management Process: Overview, Benefits, Limitations (2024). The Whatfix Blog | Drive Digital Adoption. https://whatfix.com/blog/itil-change-management/

Share this on:

Scroll to Top