ITIL® 4 Specialist: Create, Deliver and Support

Target Audience

Target Audience

This program is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. This program also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme. 

Duration

Duration

The program is a 4-day intensive training class. 

Method Of Delivery

Method of Delivery

The program provided by Multimatics will be delivered through interactive presentation by professional instructor(s), group debriefs, individual and team exercises, behavior modelling and roleplays, one-to-one and group discussion, case studies, and projects.  

Examination

Program Objectives

Program Modules