Offered by AXELOS, ITIL® 4 Specialist: Create, Deliver, and Support (CDS) is intended to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT enabled products and services, and relevant practices, methods, and tools. The ITIL® 4 Specialist: Create, Deliver, and Support (CDS) training program offered by Multimatics is designed to help participants demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the syllabus below, to be awarded the ITIL 4 Create, Deliver and Support qualification. The training material is prepared based on the latest edition of ITIL® 4 Foundation exam outline, accompanied by discussions and exercises to work on the questions.
Multimatics is an Authorized Training Organization for the ITIL® 4 Specialist: Create, Deliver, and Support (CDS) training and certification program accredited by the PeopleCert.
Disclaimer: ITIL® is a registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Target Audience
This program is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. This program also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.
Duration
The program is a 4-day intensive training class.
Method of Delivery
The program provided by Multimatics will be delivered through interactive presentation by professional instructor(s), group debriefs, individual and team exercises, behavior modelling and roleplays, one-to-one and group discussion, case studies, and projects.
Examination
Program Objectives
Program Modules
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