ITIL® 4 Foundation

Offered by AXELOS, ITIL® 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. The ITIL® 4 Foundation training program offered by Multimatics is designed to help participants understand the key concepts of IT and digital service delivery so they will be able to help their organization embrace the new service management culture. The training material is prepared based on the latest edition of ITIL® 4 Foundation exam outline, accompanied by discussions and exercises to work on the questions. 


Multimatics is an Authorized Training Organization for the ITIL® 4 Foundation training and certification program accredited by the PeopleCert. 

Disclaimer: ITIL® is a registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

Target Audience

Target Audience

This program is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. This program also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme. 



The program is a 3-day intensive training class. 

Method Of Delivery

Method of Delivery

The program provided by Multimatics will be delivered through interactive presentation by professional instructor(s), group debriefs, individual and team exercises, behavior modelling and roleplays, one-to-one and group discussion, case studies, and projects.  


Program Objectives

Program Modules