Academy | Syllabus

ITIL® 5 Foundation

Offered by AXELOS, ITIL® 5 Foundation introduces an AI-native operating model for the end-to-end management of digital products and services. This latest evolution shifts the focus from traditional IT service management to a holistic, organization-wide approach that integrates strategy, delivery, and digital experience. The ITIL® 5 Foundation training program at Multimatics is designed to equip participants with the skills to navigate complex, technology-enabled environments. You will learn to leverage AI governance, foster value co-creation, and apply the new Product and Service Lifecycle (PSLM) to drive measurable business outcomes. Our curriculum is strictly aligned with the latest ITIL® 5 syllabus, featuring expert-led discussions and exam-focused exercises.

Multimatics is an Authorized Training Organization for the ITIL® 5 Foundation program, accredited by PeopleCert.

Trusted by OrganizationsProven by Professionals

+21

Years of Experiences

+6.000

Delivered Training Programs

+50.000

Professionals

90%

Exam Pass Rate

Program Details

Durations

The program is a 3-day intensive training class.

Method of Delivery

The program provided by Multimatics will be delivered through interactive presentation by professional instructor(s), group debriefs, individual and team exercises, behavior modelling and roleplays, one-to-one and group discussion, case studies, and projects.

Who Should Attend?

The program is ideal for individuals who need a basic understanding of the ITIL 5 framework or those looking to use ITIL to enhance the quality of IT service management within their organization.

Entry-Level IT Professionals
Experienced IT Practitioners & Managers
Business & Digital Leaders
Cross-Functional Team Members

Program Objectives

By the end of the program, participants will be able to:

Understand how the ITIL Guiding Principles can help an organization
adopt and adapt service management
Understand the key concepts of digital product and service management understand the ITIL Product and Service Lifecycle Model and the value chain activities
Understand service relationships
Understand ITIL Management Practices
Understand the ITIL Four Dimensions of Product and Service Management Understand the benefits of value stream mapping and management
Understand the ITIL Value System (ITIL VS) understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2® and DevOps)