Academy | Syllabus
IT Asset Management Foundation (ITAMF)
This 4-day foundation course provides an introduction to IT Asset Management and is aimed at anyone new to ITAM. From IT administrators with an operational focus to the CFO with a budgetary responsibility. Participants will be able to understand the concept and purpose of ITAM and how ITAM can benefit their organisation. Furthermore, the participants will achieve an understanding of the licensing complexities related to IT operations in terms of software and hardware updates and acquisitions.
The ITAM Foundation Course is based on IT Service Management (ITSM) best practices and the ISO standards (ISO 55000 and 19770), introducing the participants to the ITAM work frame in terms of IT governance and optimization of the IT Assets from procurement through to disposal.
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+21
Years of Experiences
+6.000
Delivered Training Programs
+50.000
Professionals
90%
Exam Pass Rate
Program Details
Durations
The program is a 4-day intensive training class.
Method of Delivery
The program provided by Multimatics will be delivered through interactive presentation by professional instructor(s), group debriefs, individual and team exercises, behavior modelling and roleplays, one-to-one and group discussion, case studies, and projects.
Who Should Attend?
The target audience for IT Asset Management (ITAM) foundation is any key personnel in an organization involved in the IT asset lifecycle, from procurement to disposal. This includes individuals in both IT and non-IT roles who need a foundational understanding of ITAM's role in cost control, risk reduction, and business value.
Program Objectives
By the end of the program, participants will achieve an overall understanding of:
- Why your organisation needs ITAM
- The ITAM business disciplines and best practices
- The challenges and benefits associated with ITAM in a dynamic IT environment
- The four key ITAM areas and their interrelation (SAM, HAM, SEAM, PINAM)
- The IT asset lifecycle from procurement through to retirement and disposal
- What to be aware of in daily IT operations in regards to compliance
- How to assess the ITAM objectives of your organisation
- The ITAM ecosystem and key stakeholders
- How the ISO methodology and ITSM best practice approach can contribute to a successful ITAM program
- Risk and cost control of your IT Assets
- How to achieve compliance within the four key ITAM areas
Examination Details
Duration
4 Days
Format
- Open BookClose Book
Level
Beginner
Passing Grade
65%
Program Modules
ITAM Introduction
Topic Covered
- Definition, purposes and objectives
- Why do your organisation need ITAM?
- Introduction to the four key areas: Hardware Asset Management, Software Asset Management, Services & cloud Asset Management, People & Information Asset Management
- The IT Asset lifecycle and its impact on your business
- The key roles in ITAM – stakeholders, functions, roles and responsibilities
- Typical business issues and challenges in the ITAM workflow
- Introduction to ITAM best practices, ISO55000 and ITSM