Multimatics

Academy | Syllabus

ISO/IEC 20000 Lead Auditor

The ISO/IEC 20000 Lead Auditor training program will help participants to get the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. After joining the program, participants will be able to strengthen their skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing.

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+21

Years of Experiences

+6.000

Delivered Training Programs

+50.000

Professionals

90%

Exam Pass Rate

Program Details

Durations

This program is 5 days of intensive training class.

Method of Delivery

The program provided by Multimatics will be delivered through interactive presentation by professional instructor(s), group debriefs, individual and team exercises, behavior modelling and roleplays, one-to-one and group discussion, case studies, and projects.

Who Should Attend?

This program is designed for auditors seeking to conduct and lead SMS audits, managers or consultants seeking to master the SMS audit process, individuals responsible for maintaining conformity to ISO/IEC 20000-1 requirements in an organization, technical experts seeking to prepare organizations for an SMS certification audit, and expert advisors in service management.

Program Objectives

At the end of the program, the participants will be able to :

  • Explain the fundamental concepts and principles of a service management system (SMS) based on ISO/IEC 20000-1
  • Interpret the ISO/IEC 20000-1 requirements for an SMS from the perspective of an auditor
  • Evaluate the SMS conformity to ISO/IEC 20000-1 requirements, in accordance with the fundamental audit concepts and principles
  • Plan, conduct, and close an ISO/IEC 20000-1 audit, in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices of auditing
  • Manage an ISO/IEC 20000-1 audit program

Examination Details

Duration

5 Days

Format

    Open BookClose Book

Level

-

Passing Grade

65%

Program Modules

FUNDAMENTAL PRINCIPLES AND CONCEPTS OF A SERVICE MANAGEMENT SYSTEM