ISO/IEC 20000 Lead Auditor

The ISO/IEC 20000 Lead Auditor training program will help participants to get the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. After joining the program, participants will be able to strengthen their skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing.

Target Audience

Target Audience

This program is designed for auditors seeking to conduct and lead SMS audits, managers or consultants seeking to master the SMS audit process, individuals responsible for maintaining conformity to ISO/IEC 20000-1 requirements in an organization, technical experts seeking to prepare organizations for an SMS certification audit, and expert advisors in service management.



This program is 5 days of intensive training class.

Method Of Delivery

Method of Delivery

The program provided by Multimatics will be delivered through interactive presentation by professional instructor(s), group debriefs, individual and team exercises, behavior modelling and roleplays, one-to-one and group discussion, case studies, and projects.


Program Objectives

Program Modules