This course prepares students for the ITIL 4 Create Deliver & Support exam. After participating in this course, a candidate can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the syllabus, to be awarded the ITIL 4 Create, Deliver and Support qualification. The ITIL 4 Create, Deliver and Support qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.
By the end of the program, participants will be able to:
The target audience for this qualification is:
This program is a 3-day intensive training class.
Participants must have ITIL 4 Foundation certification to join this program.
Participants will take the ITIL 4 Managing Professional Create, Deliver, and Support exam which contains 40 multiple choice questions with an exam duration of 90 minutes. The exam will be held closed book and participants must get a minimum score of 70% (28 out of 40) to get certified.
Participants who pass the exam will be awarded the ITIL® 4 Specialist: Create, Deliver and Support certificate from Axelos.