The ITIL® SS (Service Strategy) course is part of the ITIL® Intermediate Lifecycle stream. The course prepares candidates to take the ITIL® Service Strategy Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Strategy Certificate is a free-standing qualification but is also part of the ITIL® Intermediate Lifecycle stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam, and certificate is to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL® Service Strategy publication.
At the end of the program, the participants will be able to :
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, and IT security managers involved in the ongoing management, coordination, and integration of strategizing activities within the Service Lifecycle.
This program is 4 days of intensive training class.
An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.
At the end of the program, the participants will be assessed with 90 minutes of ITIL® Service Strategy Exam.
ITIL® Service Strategy Certification will be awarded upon successfully passing the exam from APMG International (ITIL® Accredited Examination Institute – UK)