Training & Certifications

ITIL® Release, Control, & Validation

The ITIL® Intermediate Qualification:Release, Control, and Validation(RCV) certificate is a free-standing qualification but is also part of the ITIL® Intermediate Capability stream andone of the modules that leads to the ITIL® Expert Certificate in IT Service Management (ITSM). The ITIL Certificate in Release, Control, and Validation is intended to enable the holders of the certificate to apply the practices during the Service Management. Lifecycle and specifically in the following key ITIL® process, role, and function areas: Change Management, Service Asset and Configuration Management, Service Validation and Testing, Release and Deployment Management, Request Fulfillment, Change Evaluation, and Knowledge Management.

Program Objectives

At the end of the program, the participants will be able to :

  1. Understand the importance of Service Management as a practice concept and Service Transition principles, purpose, and objective
  2. Understand the importance of ITIL® Release, Control, and Validation while providing service
  3. Understand how all processes in ITIL® RCV interact with other Service Lifecycle Processes
  4. Define the processes, activities, methods, and functions used in each of the ITIL® RCV processes
  5. Apply the ITIL® RCV processes, activities, and functions to achieve operational excellence
  6. Measure ITIL® RCV
  7. Understand the importance of IT Security and its contributions to RCV
  8. Define the technology and implementation considerations surrounding ITIL® RCV
  9. Understand Change Management as a capability to realize successful service transition
  10. Ensure the integrity and the quality of service transition
  11. Monitor the state of Service Transition
  12. Enhance ongoing management decision support and service delivery capability
  13. Ensure the meeting committed service level performance
  14. Define RCV process roles and responsibilities
  15. Understand challenges, critical success factors, and risks associated with ITIL® RCV

Target Audience

IT Managers, Operational staffs, and anyonewho require a deeper knowledge of or involved in the Service Offerings & Agreements cluster of processes and functions.

Duration

This program is 5 days of intensive training class.

Requirement

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.

Assessment

At the end of the program, the participants will be assessed with 90 minutes of ITIL® Release, Control, and Validation Exam.

Award

ITIL® Release, Control, and Validation Certification will be awarded upon successfully passing the exam from APMG International (ITIL® Accredited Examination Institute – UK)

Program Modules

Module 1: Introduction
  1. Release, Control, and Validation
  2. Service Transition purpose
  3. Scope, transition strategy
  4. Lifecycle stages
  5. Transition preparation
  6. Planning and coordination
  7. Transition support
  8. The ITIL® certification scheme

Module 2: Change Management
  1. Introduction, purpose, and objectives
  2. Scope and value
  3. Policies and planning
  4. Types of RFC
  5. Changes across the Lifecycle
  6. Change proposals
  7. Process models and standard changes
  8. Remediation planning
  9. Activities
  10. Impact and risk matrix
  11. Priorities, scheduling
  12. Authorize, build, and test
  13. Review and close
  14. The CAB, emergency changes
  15. Triggers, inputs, outputs, interfaces
  16. Information management
  17. CSF’s and KPI’s, challenges and risks
  18. Manage change in ISO
  19. CSI and organizational change

Module 3: Service Asset and Configuration Management
  1. Introduction, purpose, and objectives
  2. Scope and value
  3. Policies and principles, basic concepts
  4. The CMS, libraries, baselines, and snapshots
  5. Asset Management, activities
  6. Triggers, inputs, outputs, interfaces
  7. Information management
  8. CSF’s and KPI’s, challenges and risks
  9. Service operation

Module 4: Service Validation and Testing
  1. Introduction, purpose, and objectives
  2. Scope and value
  3. Policies, inputs from SD
  4. Service quality and assurance
  5. Test strategy and models
  6. Validation conditions
  7. Perspectives, levels of testing, activities
  8. Triggers, inputs, outputs, interfaces
  9. Information management
  10. CSF's and KPI's, challenges and risks
  11. Inputs, outputs, interfaces

Module 5: Release and Deploy
  1. Introduction, purpose, and objectives
  2. Scope and value, policies, release unit
  3. Approaches, release package, activities
  4. Inputs, outputs, interfaces
  5. Information management
  6. CSF's and KPI's, challenges and risks

Module 6: Request Fulfillment
  1. Introduction, purpose, and objectives
  2. Scope and value, polic'principles
  3. Activities
  4. Triggers, inputs, outputs, interfaces
  5. Information management
  6. CSF's and KPI's, challenges and risks

Module 7: Change Evaluation
  1. Introduction, purpose, and objectives
  2. Scope and value, polic'principles
  3. Key terms, activities
  4. Triggers, inputs, outputs, interfaces
  5. Information management
  6. CSF's and KPI's, challenges and risks

Module 8 : Knowledge Management
  1. Introduction, purpose, and objectives
  2. Scope and value
  3. DIKW structure, information management
  4. Knowledge management
  5. Strategy and knowledge transfer, the SKMS
  6. Triggers, inputs, outputs, interfaces
  7. CSF's and KPI's, challenges and risks
  8. CSI

Module 9: Roles and Responsibilities
  1. Functions and service transition
  2. Roles in ITIL®
  3. Generic roles
  4. Process roles

Module 10: Technology and Implementation Considerations
  1. Generic toolset requirements
  2. Knowledge management tools, evaluation criteria
  3. Service transition challenges, CSF's, and risks
  4. The CMS, service transition / operation
  5. CSI and change / release management
  6. CSI and knowledge management
  7. Deming cycle / CSI model

Module 11: Appendices
  1. Case study and exercises
  2. Mock exams and rationale
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