ITIL® Practitioner shows ‘how’ to start adopting and adapt the ITIL® framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives. The ITIL® Practitioner offers practical guidance to support your business’ objectives, developing the skills to apply ITIL® concepts in the organization, ensuring business value by delivering fit-for-purpose and fit-for-use services. At the same time, the course and qualification gives confidence to managers that the attendants are ready to initiate and successfully carry out required improvement initiatives.
ITIL® Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. ITIL® Practitioner also covers three key areas crucial for success of any improvement initiatives, which are Organizational Change Management, Communication, and Measurement and Metrics.
ITIL® Practitioner does not replace any of the existing ITIL® qualifications. ITIL® Practitioner is complementary to-and fits in with-the current ITIL® qualification scheme. ITIL® Practitioner is not a prerequisite for the ITIL® Intermediate Level qualifications.
At the end of the program, the participants will be able to :
IT Professionals, IT Support Staff, Application, Project and Business Managers, and any member of an IT team involved in the delivery of IT Services.
This program is 2 days of intensive training class.
Eligible participants must hold an existing ITIL® Foundation Certificate.
At the end of the program, the participants will be assessed with 1 hour and 45 minutes of ITIL® Practitioner Exam.
ITIL® Practitioner Certification will be awarded upon successfully passing the exam from APMG International (ITIL® Accredited Examination Institute – UK)