IT Infrastructure Library (ITIL®) Certification is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organizations around the world, a whole ITIL® philosophy has grown up around the guidance contained within the ITIL® books and the supporting professional qualification scheme. The purpose of the ITIL® Foundation certificate in IT Service Management is to certify that you have gained knowledge of the ITIL® terminology, structure and basic concepts and have comprehended the core principles of ITIL® practices for Service Management.
At the end of the program, the participants will be able to :
IT Professionals, IT Support Staff, Application, Project and Business Managers, and any member of an IT team involved in the delivery of IT Services.
This program is 3 days of intensive training class.
There are no pre-requisite for this program, although a basic knowledge of Service Management concepts will be helpful.
At the end of the program, the participants will be assessed with 60 minutes of ITIL® Foundation Exam.
ITIL® Foundation Certification will be awarded upon successfully passing the exam from APMG International (ITIL® Accredited Examination Institute – UK)