Quality Management System Based on ISO/IEC 9001-1:2015

Multimatics is one of Indonesia’s best consulting, training, and certification institutions. Specializing in IT Service Management System based on ISO/IEC 20000-1:2011, Information Security Management System based on ISO/IEC 27001:2013, Risk Management Principles and Guidelines based on ISO 31000:2009, and Quality Management System based on ISO 9001:2015 consulting. We provide integrated services of ISO international standard which enhance company performance, start from Awareness Training, Competency Certification, Consulting, until Management Certification from the Independent Certification Body.


ISO 9001:2015 is an international standard for Quality Management Systems (QMS), published by the International Standardization Organization (ISO), employs the process approach, which incorporates the Plan-Do-Check-Act (PDCA cycle and risk –based thinking.

This Standard provides a set of guidelines to help ensure the quality management principles applied. They are customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making and relationship management.

Our Service

We offer comprehensive consulting services assistance on how organizations can certainly get the certification covers:

  1. Preparation
    • Awareness Training of ISO 9001:2015
    • Competency Certification Training of ISO 9001:2015
  2. Implementation
    • Gap analysis : Perform gap analysis of the existing documentation against the requirements of ISO 9001:2015 and produce a gap analysis report.
    • Develop Quality Management System Plan : Help the organization to establish, implement and maintain high level structure including 7 principles of quality. management system.
    • Develop Process Plan and Measures : Help the organization to identify and properly document all organizational processes pertaining to quality management sytem including customer-oriented, management, product realization, resource planning, measurement, support and outsourced process.
    • Implementation Site : Help the organization to implement the effective planning, operation and control of thrust all relevant quality management system process.
    • Documentation Design : Help the organization achieving the required of documentation compliance for the ISO 9001:2015 standard including policy, objective, SOP/Work Instruction and formats
    • Management Review
  3. Certification Process
    • Pre-certification Audit
    • Certification body selection
    • Registration and Certification Process


  1. Improve customer satisfaction : One of the quality management principle is customer focus. Raising the satisfaction of customer gain higher rates of repeat business
  2. Risk based thinking approach : Risk-based thinking approach in all PDCA processes will result your organization to:
    • Determine the factors that could caise its processes and its quality management system to deviate from the planned results
    • Put in place preventive controls to minimize negative effects and make maximum use of oppurtunities as they arise
  3. Improve Control : Activities is more managed, safe, effective and efficient
  4. Better product and services : Able to provide quality products and services consistently
  5. Improve public imageCan prove that its quality management system in accordance with the requirements of international standards

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