Training & Certifications


Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.


At the end of the program, the participants will be able to :

  1. Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  2. Troubleshoot issues that relate to Cisco Unified Communications Manager
  3. Troubleshoot issues that relate to Cisco VCS Control and Cisco VCS Expressway
  4. Troubleshoot call setup issues
  5. Troubleshoot CCD and ILS issues
  6. Troubleshoot Cisco Unified Communications Manager mobility features
  7. Troubleshoot issues that relate to Cisco TelePresence Management Suite
  8. Troubleshoot media resource and voice quality issues

Network Video Engineer, Voice/UC/Collaboration/Communications Engineer, Collaboration Tools Engineer, and Collaboration Sales/Systems Engineer.


This program is 5 days of intensive training class.


Participants should have the following knowledge and skill:

  1. Working knowledge of converged voice, video, and data networks
  2. Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  3. Ability to configure and operate Cisco routers and switches
  4. Ability to configure and operate Cisco Unified Communications Manager in a single-site and multi-site environment

At the end of the program, the participants will be assessed with 75 minutes of Troubleshooting Cisco IP Telephony Video (CTCOLLAB) v1.0 Exam.


Troubleshooting Cisco IP Telephony Video (CTCOLLAB) v1.0 Completion Certification will be awarded upon successfully passing the exam from Cisco. This certification is a pathway towards getting CCNP (Cisco Certified Network Professional) Collaboration Certification. CCNP Collaboration Certification is awarded after completion of Implementing Cisco IP Telephony and Video, Part 1 (CIPTV1) v1.0, Implementing Cisco IP Telephony and Video, Part 2 (CIPTV2) v1.0, Troubleshooting Cisco IP Telephony Video (CTCOLLAB) v1.0, and Implementing Cisco Collaboration Applications (CAPPS).


  1. Introduction to Troubleshooting Cisco Collaboration Solutions
  1. Cisco Unified Communications Manager Troubleshooting
  1. Cisco VCS Control and VCS Expressway Troubleshooting
  1. Cisco Unified Communications Manager Mobility Features
  1. Cisco TelePresence Management Suite Issues
  1. Voice Quality and Media Resources Issues

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