The ITIL® Intermediate Qualification Continual Service Improvement (CSI) certificate is a free-standing qualification but is also part of the ITIL Intermediate Lifecycle stream and one of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this training module, associate exam, and certificate is respectively to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Continual Service Improvement publication.
At the end of the program, the participants will be able to :
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, and IT security managers who require a detailed understanding of the ITIL Continual Service Improvement phase of the Lifecycle and the affected processes, functions and activities, and the application.
This program is 4 days of intensive training class.
An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.
At the end of the program, the participants will be assessed with 90 minutes of ITIL® Continual Service Improvement Exam.
ITIL® Continual Service Improvement Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)