The ITIL® Intermediate Qualification:Service Offerings and Agreements(SOA) certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream andone of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this training module, associate exam, and certificate is respectively to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL Service Offerings and Agreements publication.
At the end of the program, the participants will be able to :
IT Managers, Operational staffs, and anyonewho require a deeper knowledge of or involved in the Service Offerings & Agreements cluster of processes and functions.
This program is 5 days of intensive training class.
An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.
At the end of the program, the participants will be assessed with 90 minutes of ITIL® Service Offerings and Agreements, Protection, and Optimization Exam.
ITIL® Service Offerings and Agreements, Protection, and Optimization Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)