The ITIL® Intermediate Qualification:Operational Support and Analysis(OSA) certificate is a free-standing qualification but is also part of the ITIL Intermediate Capability stream andone of the modules that leads to the ITIL Expert Certificate in IT Service Management (ITSM). The purpose of this training modules and certificate is to impart knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. The ITIL Certificate in Operational Support and Analysis is intended to enable the holders of the certificate to apply the OSA practices in resolution and support of the Service Management Lifecycle.
At the end of the program, the participants will be able to :
IT Managers, Operational staffs, and anyonewho require a deeper knowledge of or involved in the Operational Support&Analysis cluster of processes and functions.
This program is 5 days of intensive training class.
An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.
At the end of the program, the participants will be assessed with 90 minutes of ITIL® Operational Support and Analysis Exam.
ITIL® Operational Support and Analysis Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)