IT Infrastructure Library® (ITIL®) Certification is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme. The purpose of the ITIL Foundation certificate in IT Service Management is to certify that you have gained knowledge of the ITIL terminology, structure and basic concepts and have comprehended the core principles of ITIL practices for Service Management.
At the end of the program, the participants will be able to :
IT Professionals, IT Support Staff, Application, Project and Business Managers, and any member of an IT team involved in the delivery of IT Services.
This program is 3 days of intensive training class.
There are no pre-requisite for this program, although a basic knowledge of Service Management concepts will be helpful.
At the end of the program, the participants will be assessed with 60 minutes of ITIL® Foundation Exam.
ITIL® Foundation Certification will be awarded upon successfully passing the exam from APMG International (ITIL Accredited Examination Institute – UK)