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Examining the Compliant Yet Breached Phenomenon

Most of us have gone through the shocking realization that compliance certification does not mean that our environment is secure. We are forced to remember that security ...

Why IT Planning is key to ROI

If you wanted to build a bridge or a building, you would start with a blueprint. That’s because, with the countless variables in play, stringing things together as you went along wouldn’t give you a particularly stable structure...

How To Protect Information Online

There are more reasons than ever to understand how to protect your personal information, as major website breaches become ever more frequent. On Tuesday, Yahoo said that all three billion of its users had been ...

A Solution to Hackers? More Hackers

If there’s a single lesson Americans have learned from the events of the past year, it might be this: Hackers are dangerous people. They interfere in our elections, bring giant corporations to their knees, and steal passwords ....

The Impact of DevOps on Your ITIL Implementation

The question of whether ITIL® and DevOps are related is not new. People have many conflicting views on the subject: some argue that ITIL and DevOps have different mindsets ...

Four DevOps Journeys to Agility & Continuity in Your Organization

Right from the outset, the digital age has brought with it a great many new buzz words and concepts that have an impact on IT. Agile, Scrum, Lean IT and DevOps, to name ...

Tech Where You Wouldn’t Expect IT

As kids, we’re told to dream big. We imagine growing up to work in the entertainment field as pop stars...

Learning Curve – Rookie Mistakes in Project Scheduling

No rookie project manager wants to make a mistake, especially when it comes to a fundamental like scheduling. Roughly 1 in 4 organizations...

7 Characteristics of Successful IT Professionals

Knowing technology is an essential first step to a career in IT, but to truly excel, it helps to build these seven personality traits into…

ITIL vs ITSM: What is the Difference?

Understanding the difference between ITIL vs ITSM and the difference between Help Desk vs IT Service Desk is important if an organization wants to have a clear...

ITIL® Misconceptions: “ITIL is only for big organizations.”

Is ITIL only for large organizations? Over the years in my consulting role I’ve encountered a number of people who believe...

ITIL® Practitioner Guiding Principles in action: Focus on Value

If you had to choose between following an agreed IT Service Management (ITSM) process, or focusing on value, what would you do?...

What is ITIL® Best Practice?

ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world...

Multimatics the Leading Consulting, Training, & Certification Institution

Multimatics works with International Certification Bodies, providing various internationally recognized best practice standard training and certification programs...

Train and Get Certified with Multimatics

Nowadays, it is the era of ASEAN Economic Community (AEC) where every movement of goods, services, skilled professionals, and investments are free amongst the ten ASEAN country...

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