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Tech Where You Wouldn’t Expect IT

As kids, we’re told to dream big. We imagine growing up to work in the entertainment field as pop stars...

Learning Curve – Rookie Mistakes in Project Scheduling

No rookie project manager wants to make a mistake, especially when it comes to a fundamental like scheduling. Roughly 1 in 4 organizations...

7 Characteristics of Successful IT Professionals

Knowing technology is an essential first step to a career in IT, but to truly excel, it helps to build these seven personality traits into…

ITIL vs ITSM: What is the Difference?

Understanding the difference between ITIL vs ITSM and the difference between Help Desk vs IT Service Desk is important if an organization wants to have a clear...

ITIL® Misconceptions: “ITIL is only for big organizations.”

Is ITIL only for large organizations? Over the years in my consulting role I’ve encountered a number of people who believe...

ITIL® Practitioner Guiding Principles in action: Focus on Value

If you had to choose between following an agreed IT Service Management (ITSM) process, or focusing on value, what would you do?...

What is ITIL® Best Practice?

ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world...

Multimatics the Leading Consulting, Training, & Certification Institution

Multimatics works with International Certification Bodies, providing various internationally recognized best practice standard training and certification programs...

Train and Get Certified with Multimatics

Nowadays, it is the era of ASEAN Economic Community (AEC) where every movement of goods, services, skilled professionals, and investments are free amongst the ten ASEAN country...

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